Frequently Asked Questions

Here are our most frequently asked questions

What are the delivery charges for orders from the Online Shop?

Local delivery is FREE on orders over £45 (within 15 miles of the farm). Our overnight courier service is £9.95. We also offer a before 12pm service for £19.95. Collection from any of our outlets is free.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards including AMEX. Pay on collection can also be selected if the order is being collected from any of our outlets.

How long will delivery take?

Courier deliveries are dispatched on Tuesdays and Wednesdays weekly. All national deliveries are delivered on Wednesdays and Thursdays (please note that while we hope the courier is able to fulfil the 24 hours service they provide, we cannot guarantee that the delivery will not take 48 hours). Local deliveries are done on Wednesday and Friday afternoons, by us.

How secure is shopping in the Online Shop? Is my data protected?

All your data is securely protected and we will not pass on any data to third parties.

What exactly happens after ordering?

You will receive an order confirmation, please check junk folders. When the order is dispatched you will receive an email and text message from our couriers so you can track the parcel.

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