Returns & Refund Policy

Northfield Farm

Last updated: 12/02/2026

At Northfield Farm, we take great care to ensure your order arrives in excellent condition. As we supply fresh, perishable food products, our returns policy differs from that of non-perishable goods. Please read this policy carefully.

1. Your Rights Under UK Consumer Law

Your statutory rights are not affected by this policy.

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality

• Fit for purpose

• As described

If your goods do not meet these standards, you are entitled to a replacement or refund in accordance with your legal rights.

Under the Consumer Contracts Regulations 2013, the 14-day cancellation right does not apply to perishable goods, including fresh meat and other items liable to deteriorate or expire rapidly.

2. Perishable Goods – No Change of Mind Returns

Due to food safety and hygiene regulations, we cannot accept returns of fresh meat or other perishable products unless they are faulty, damaged, or not as described.

We do not accept returns for:

• Change of mind

• Incorrect storage after delivery

• Failure to be available to receive the delivery

• Incorrect delivery details were provided at checkout

3. If There Is a Problem With Your Order

If something has gone wrong with your order (for example, it has arrived damaged, spoiled, incorrect, or not as described), please contact us as soon as possible and within 24 hours of delivery.

Please email: orders@northfieldfarm.com
Include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

This helps us investigate quickly and fairly.

4. What We Will Do

If we agree that the product is faulty, damaged, or not as described, we will offer one of the following remedies:

• A replacement of the affected item(s); or

• A full or partial refund (including delivery costs where legally required); or

• Another appropriate remedy in line with your statutory rights

For food safety reasons, we will normally ask you to dispose of (bin) the affected product rather than return it to us.

We may refuse a refund or replacement where:

• We are not notified within the required timeframe.

• The product has not been stored appropriately according to the provided instructions.

• The issue is caused by circumstances outside our control after delivery (for example, missed delivery or incorrect address provided).

5. Delivery Issues

It is the customer’s responsibility to ensure:

• Someone is available to receive the order; or

• Safe place instructions are clearly provided (where applicable).

Once the order has been delivered in accordance with your instructions, responsibility for the goods passes to you.

We cannot accept responsibility for spoilage where delivery has been completed correctly, but the parcel has not been promptly refrigerated or frozen.

6. Refund Process

Where a refund is agreed:

• Refunds will be made to the original payment method.

• Please allow up to 5-10 working days for the refund to appear, depending on your payment provider.

7. Contact Us

If you have any questions about this policy or your order, please contact:

Northfield Farm
Email: orders@northfieldfarm.com
Phone: 01664474271
Website: www.northfieldfarm.com